General Shopping
Q: How do I find the right furniture to elevate my living space?
A: Our curated collection of quality furniture is categorized by room and style. Use our advanced filtering options to search by material, color, and price range. Our “Room Ideas” section provides inspiration and design tips to help you create the perfect space.
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and various buy-now-pay-later options. All transactions are secured with industry-standard encryption.
Q: Do you offer international shipping?
A: Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and product size. Enter your location at checkout to see specific shipping options and rates.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email. You can also track your order by logging into your account and visiting the “Order History” section.
Q: What is your delivery policy for furniture and large items?
A: Large items like furniture are delivered through our white-glove delivery service. This includes delivery to your room of choice, assembly if required, and packaging removal. You’ll be contacted to schedule a convenient delivery time.
Q: What is your return policy?
A: We offer a 30-day return policy for most items in their original condition. Furniture and large appliances must be reported for return within 7 days of delivery. Some items, like personalized products, cannot be returned.
Q: Do your products come with a warranty?
A: Warranty coverage varies by product category. Furniture typically comes with a 1-year warranty against manufacturing defects. Electronics and appliances carry manufacturer warranties. Specific warranty information is listed on each product page.
Q: How do I know if a product will fit in my space?
A: Each product listing includes detailed dimensions. For furniture, we recommend measuring your space and doorways before purchasing. You can also contact our customer service for additional guidance on specific items.
Q: Are your products eco-friendly?
A: We offer a growing selection of eco-friendly products, marked with our “Eco-Conscious” badge. These items meet specific sustainability criteria, including using recycled materials or sustainable manufacturing processes.
Q: How can I contact customer service?
A: Our customer service team is available 24/7 through:
– Live Chat on our website
– Email: support@immaculon.com
– Phone: 1-877-682-3601
We typically respond to all inquiries within 24 hours.
Q: Do you offer design consultation services?
A: Yes, our professional design consultants are available for virtual consultations to help you select furniture and create cohesive room designs. Schedule a free consultation through our “Design Services” page.
