We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 1-2 days, please contact us.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
If you have any questions, here are some useful links:
I expected that the product was more massive, but it’s quite light. Perfectly holds my phone, I was unsure about it while driving in the countryside, but everything is just great. The color is very universal, not girlish, so I’m happy to have such a neighbor in my car :)
I gifted it to my mom and she was very happy. This penguin is so pretty and helpful, the designer did their job very well!
At first impression, the quality is very good. Everything is tight. The paint seems to be durable, I like this penguin a lot.
My phone can’t be charged wirelessly, so I bought it just as a holder, and it does its job very well, no complaints.
Excellent quality. It doesn’t get scratched, the color is solid and it charges the phone quite fast.
OMG it’s soo cute! I like it so much, I’d bought it even just as a decoration!
Unfortunately, my smartphone is too big for this penguin, so I had to gift it :(
Very good quality. Keeps the phone without any problems
Very cute and well-made, I highly recommend it.
The holder looks great, keeps the phone well.
Super quality, the holder is excellent.